To make an appointment, please ring during our opening hours. You will be offered an appointment at the earliest possible opportunity, but unfortunately, you may not always be able to see the health professional of your choice. Urgent cases, babies and small children will always be fitted in during surgery time. Those urgent cases not having prior appointment will be seen as soon as possible. However, you may have to wait: Please Be Patient.
If you have an appointment with the doctor or nurse that you are unable to attend, or wish to change, please let us know as soon as possible so we can offer this time to another patient.
If you need a longer appointment with the doctor or nurse, or require procedures that take a little time, such as smear tests, coil fits etc., please inform the receptionist, who will allow you a longer appointment and avoid unnecessary delay for other patients.
Not Registered for Online Services?
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
It is the policy of this practice to respect the privacy, dignity, religious and cultural beliefs of our patients.
If you feel you would like a chaperone to be present during a physical examination by a doctor or any other health professional you may be consulting at the surgery (or if you would prefer to be examined by a doctor or health professional of the same sex as yourself), please let us know and we will do our best to comply with your wishes
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.