Ordering repeat prescriptions via the NHS App

The way repeat prescriptions are ordered is changing.

For most patients, this means that instead of their local pharmacy ordering their prescriptions for them, they will need to request medication directly from their GP practice.

The NHS App is the safest and easiest way for patients to request their repeat prescription – giving them more control over their healthcare and taking away the hassle of unnecessary trips to the GP practice.

The app is easy to use, with a ‘Help’ section within the app to guide patients if they hit a problem and allows patients to choose where their prescription is sent. Patients can also order their prescription at any time that suits them. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.

GP practices will set their own date for when these changes happen. They will let patients know in advance, so look out for a text, email or letter with further details. This means you will have plenty of time to set up online prescription ordering or to talk through any concerns you may have with your practice.

Patients who are unable to order their own medication by any of the recommended routes, are vulnerable and/or housebound, will be supported by their GP and local pharmacy.

What do I do now?

·         Look out for information from your GP practice with a ‘go live’ date for changes to repeat prescription ordering.

·         Download the NHS App. You can do this via the Apple Store or Google Play. You can set up an NHS account and log in via the NHS App webpage if you would prefer to use a PC.

·         Set up online prescription ordering.

·         Make sure your GP practice is aware, if you, or someone you care about, may struggle to order their own prescriptions.

If you already order your repeat prescriptions online, via the NHS App or another online platform used by your GP practice, these changes will not affect you.

You can find out more on the NHS App webpage.