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Making An Official Complaint

If you feel uncomfortable making a complaint to the Practice Manager you can complain to your local Primary Care Trust. All PCTs have a Complaint Manager who can advise you about making a complaint.

PALS and ICAS

You can also get help and advice about making a complaint from:

   Your local Patient Advice and Liaison Service (PALS)

   Your local Independent Complaints and Advocacy Service (ICAS)

PALS provides confidential advice, support and information on health-related matters to patients, their families and carers. PALS can give you information about the NHS complaints procedure, including how to get independent help if you want to make a complaint. You can find your nearest PALS office using the directory on the PALS website.

ICAS is a national service that supports people who want to make a complaint about their NHS care or treatment. The Department of Health website has more information about ICAS. You can contact your local ICAS office through PALS or, for a list of local ICAS phone numbers, see NHS complaints.



 
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